Support

Cost effective PBX/PABX call accounting solution

Welcome to PbxTools knowledge-base, here you will find information about our software solution and different CDR/SMDR features of all kinds of PBX units. Here you'll find:

• Information for activating and configuring call accounting
• Installation Guide
• Adding support for new PBX model
• DAO related problems
• FAQ - Frequent Answers & Questions
• Editing tariffs

• Advanced usage (for experts)
  • Using multiple databases in PhoneJournal
  • Manual importing data using PbxMon
  • Resending tarifed call accounting data to another COM port
  • Pinout configuration for cables (wiring information)
  • Accessing PbxTools database from other applications
  • Accessing database from another computer (network station)

Troubleshooting

This page will help you solve most common issues you may encounter using PbxTools PhoneJournal.

• New calls do not appear in the application
• Some calls are not recorded in the application
• Some fields are not properly recognized
• The tariffs are not working as expected

If you problem is not listed above you should use the search field to find the appropriate page.