FAQ

Cost effective PBX/PABX call accounting solution

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PbxTools FAQ

No data apearing in the application

This it's the most common problem so please check the following points:

it's the monitoring application started (PbxMon)? you should see a phone handset symbol onthe SysTray.
it PbxMon activated? right click on hanset symbol > options > activate monitoring.
maybe you have a filter activated and you don't see the calls -> go to PhoneJournal, click on toolbar Filter icon and click No filter on the dialog.

Some calls are not recorded

check if your license it's limiting your call recording: you should go to PhoneJournal -> Log and check if there are records like "License does not permit the recording of ... on line XX".

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