Adding support for new PBX model

Cost effective PBX/PABX call accounting solution

Adding support a new PBX model is done free of charge by us, even if you have not purchased a license yet. All you have to do is to follow the instructions below in order to send us a sample capture of your PBX unit output.

Contents 1 How to add support for an unsupported PBX model? 1.1 If you have a sample log 1.2 If you do not have a sample file 1.3 Email us

How to add support for an unsupported PBX model?

If you have a sample log

If you have a sample log captured from the pbx just skip to the emailing section.

If you do not have a sample file

First configure the PBX model to send data and choose Panasonic KX-T308 - even if you have another brand or model. Wait to receive some calls. The data received from the PBX unit is stored in a file named: monitor.port that is located in c:\Program Files\PbxTools\ -- and please remember that this file is created by the application when it first receives data from the PBX unit.

Before sending the file to us, try to open it in a text editor (like Notepad) and see if there are enough records inside. We need at least 15 records and it is highly recommended to include various types of records like incoming, outgoing, redirects and transfers.

Email us

If this file contains any data please sent it to us with information about your PBX. We need to know the following:

• Manufacturer
• Model
• Version
• BIOS software version
• Optionally, the SMDR settings made to the PBX

Please email it to our support team using the online form. Remember that the above basic model identification information is very important; without it we will not be able to add support for your PBX.